5. Ship Anon as the Data Controller
1035 holly court
6. What personal data do we collect?
We believe in the principle of data minimization, which is why we only collect the personal data that is necessary for us to deliver our Service.
We collect Personal Data and Anonymous Data from you when you visit our Website, when you create a user account, when you contact us through the website or when you enter into a transaction for Smart Locker Purchase on the Website using your prepaid visa card.
Personal Data we collect may include your email address, payment card details, the content of your communication with us, and a photographic image taken at the time when the parcel is collected from our smart lockers. Anonymous Data is collected when you access our Website, and it cannot be used to identify you as an individual.
We collect the following personal data from you:
- Account Holder Data. We collect your username and a valid email address from you at the time you create your user account on the Website;
- Customer Support Data. When you send any support requests or inquiries to us through our contact page or via email we will collect your name, email address and the content of your message;
- Transaction data. When you make a smart locker purchase, we may collect some information about the transaction such as the size of locker selected by you, your selected location as well as payment data if you select to pay by prepaid visa card;
7. Why do we process your personal data?
We process your personal data for the following purposes:
- Account Holder Data
We process your personal data to create your User Account on the Website; to enable you to log into your User Account; to enable you to purchase smart lockers from your user account, and to send you all confidential notifications regarding your parcel including the OTP for unlocking your smart locker.Legal Basis of Processing
The legal basis of our processing is the performance of our contract with you, as set out in Article 6(1)(b) of the General Data Protection Regulation.
Data Retention Duration
We will retain this personal data for the entire duration that your User Account is active on the Website. If your User Account is terminated, we will not retain your personal data for longer than necessary for our business or legal compliance purposes. The maximum duration for which we may keep your User Account data will not exceed one month from the date of your account termination.
- Transaction Data
We will use your transaction data to ensure that we bill you correctly for the smart locker/in-store collection service that is used for your parcel delivery and to address any disputes or issues arising with your transactions.Legal Basis of Processing
The legal basis of our processing is our legitimate interest, which does not override your data rights as set out in Article 6(1)(f) of the General Data Protection Regulation.Data Retention Duration
We will retain your transaction data until such time that your parcel has been collected from our smart locker. All transaction data is immediately expunged from our records after the parcel is collected. Please note, we are only able to expunge personal data that we collect directly from you. We are unable to expunge any personal data collected by our Business Partners directly from you, and such personal data will be governed by their own privacy policies.
- Customer Support Data
We will collect your name, email address, and the content of your message when you send us any support requests/inquiries by contacting us via email at firstname.lastname@example.org or by using the contact form on the Website. We process this information to respond to your inquiries/requests and to correspond with you.Legal Basis of Processing
The legal basis for our processing of this personal data is our legitimate interest, as provided in Article 6(1)(f) of the General Data Protection Regulation.Data Retention Duration
We retain the personal data associated with your inquiry/support request for a maximum period of one month from the date of the last communication. We will remove all your support request data from our records after the lapse of the one month period unless we are required to keep this information on other lawful grounds.
- Anonymous Data Collected Automatically
We use this data to understand how our users use our Website, to improve our user experience, for web performance, and statistical analysis purposes.Legal Basis of Processing
Our legal basis for processing such data is our legitimate interest, as set out in Article 6(1)(f) of the GDPR.Data Retention
8. Disclosing your personal data
We do not sell or rent your personal data to any third party. We only share your order number with our Business Partners who offer In-store collection service, and our Business Partners cannot identify you as an individual from this order number.
We may disclose your personal data only as described hereunder:
- Company Employees
Your personal data will be shared with our employees on a need to know basis to enable them to deliver our Website and Services to you.
- Merger or Acquisition
- Compliance Obligations
If we are required to disclose your personal data to local and international government authorities, law enforcement bodies, courts of law, or other government agencies, we reserve the right to disclose this data for compliance with our legal and regulatory obligations, for asserting or defending our rights and interests.
- Third-Party Services
We may make use of third-party services during the course of our business operations, such as services to host our Website and software tools to manage our business and deliver our Services to you. Such third-party service providers may process your personal data on our behalf. Where we make use of any such third-party service providers, we will ensure that such third-party service providers uphold the highest data protection standards, such as EU-US Privacy Shield certification, to demonstrate their compliance. We will also enter into suitable Data Processing Agreements with such third-party processors in compliance with the General Data Protection Regulation.
9. Third-party website links
We cannot be held responsible for any content made available by these third-party websites or their practices.
10. Do Not Track (DNT)
We currently do not respond to DNT signals if our users have enabled them in their web browser.
11. Transfer of data
We will transfer and process your personally identifiable information on computers and servers that are located in the United States of America and other parts of the world where the data protection laws may differ in the country where you are at the time of data processing. If you are currently in one of the member states in the European Economic Area (EEA), you understand and consent to your personal data being transferred outside of the EEA and processed in the United States of America. If you do not consent to such transfer of data outside the EEA, please refrain from using our Website and Service.
12. Your Data Rights
Your rights relating to your personal data that we hold are as follows:
- Right to access your personal data
As a data subject, you have the right to obtain confirmation from the Company, whether any personal data concerning you is being processed. Where we are processing your personal data, you will also have the right to access such personal data and receive information regarding the purpose of processing, our retention periods for such personal data (the reasoning behind the set retention period), and the safeguards used by the Company to ensure the security of your personal data. You will also have the right to request rectification or erasure of your personal data or to restrict our processing, in the event we do not have any lawful basis for processing your personal data.We will not charge any fees for complying with your personal data access request unless we can demonstrate that your request is excessive in nature. A data access request can be made by an Account Holder by logging into their user account on the Website or by sending an email to email@example.com. Please note that we may request you to verify your identity before responding to your request.
- Right to erasure of personal data
In limited circumstances, you may have the right to request the erasure of your personal data, such as where you have a reason to believe that your personal data is being processed unlawfully or where the personal data is retained for longer than specified in our data retention policies. A request for the erasure of personal data may be sent by a user to firstname.lastname@example.org.
- Right to data portability
You shall have the right to receive the personal data concerning you in a machine-readable format. To exercise your right, please contact us at email@example.com or alternatively log into your user account and make a request.
- Right to withdraw consent
You have the right to withdraw your consent from receiving any direct marketing material from us by clicking the “unsubscribe” button at the bottom of our marketing email or alternatively by contacting us with your request. Please note that any withdrawal of consent will not restrict us from sending you important transaction-related emails, such as notification of your parcel delivery.
- Right to lodge a complaint
If you are in the EEA and you believe that our processing of your personal data is infringing your rights as a data subject, you have the right to file a complaint with your local data protection authority.
13. Storage and Security
The security of your personal data is important to us, and we are committed to maintaining the confidentiality of the information you provide us. We take all reasonable and commercially viable measures to protect your personal data. However, you acknowledge that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.
14. Child Privacy
We do not knowingly collect any personal information from children who are under the age of thirteen. If you become aware of any information to suggest that a child has provided his/her personal information to us, please immediately contact us. We will investigate the matter and take appropriate action.
15. Contact Us
Business Address: Ship Anon