Last updated: June 10, 2020

1.   Introduction

Welcome to (hereinafter the “Website”). The Website is owned and operated by Ship Anon (“the Company,” “We,” “Us” or “Our”) in accordance with the laws of the State of Illinois, USA.

When you visit our Website and/or make use of our Services, we collect some personal data from you. This Privacy Policy informs you (hereinafter “User,” “You,” or “Your”) of how we collect and process your personal data, who we share it with, how long we retain it for, and your rights as a data subject.

We will only collect and use your personal data in compliance with applicable local privacy laws, including the General Data Protection Regulation 2016/679, where applicable.

Please read this Privacy Policy carefully before proceeding to use our Website. You are advised to read this Privacy Policy in conjunction with our Terms of Service and Cookies Policy. Your continued use of the Website will be deemed as your acceptance of our privacy practices. If you do not agree with our privacy practices, please do not access our Website or make use of our Service.


2.   The Scope of this Privacy Policy

This Privacy Policy applies when you access our Website and/or make use of our Services. Please do not provide us with any personal information, if you disagree with our privacy practices as outlined in this Privacy Policy.

This Privacy Policy does not extend to your use of any Website/s, Product/s, or Service/s provided by any other third-party, including but not limited to our Business Partners.


3.   Definitions

Any use of the following terms in this Privacy Policy shall have the meaning as defined hereunder:

Account Holder

means a User who registers for a User Account on the Website;

Business Partners

means retailers who either provide smart lockers at their location or offer an In-store collection service;

Data Controller

means “the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law” as defined in Article 4(7) of the General Data Protection Regulation;

Data Subject

means a natural person whose personal data is processed by the Company and its processors;

In-store collection

means the service that enables users to collect their Parcel in-store from a Business Partner location of their choice;


means any form of package and its content as delivered to the smart locker or to a Business Partner location for In-store collection;

Personal Data

means “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person” as defined in Article 4(1) of the General Data Protection Regulation;


means “Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction” as defined in Article 4(2) of the General Data Protection Regulation.

Smart Locker Purchase

refers to the purchase of a one time use of a Smart Locker or In-store collection service. One Smart Locker Purchase entitles a User to receive one delivery to a Smart Locker or In-store collection at their selected location;

Shipping Service Provider

refers to the courier or postal service operator that delivers a User’s Parcel to a Smart Locker or Business Partner location for In-store collection;


refers to the fully integrated method of privacy as designed by the Company for protecting Users’ payment information as well as having Users’ online purchases delivered anonymously to a Smart Locker or Business Partner location for In-store collection;


means “a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller,” as defined in Article 4(8) of the General Data Protection Regulation.

User Account

means the account created by a User on the Website, which enables a User to securely log in and make use of the Services.


means a Data Subject who accesses the Website or makes use of the Service.

4.   Updates to this Privacy Policy

From time to time, we may amend this Privacy Policy to reflect our new privacy practices and commitment to compliance with applicable privacy laws and regulations. We will post the updated Privacy Policy on this page and notify you of such updates by changing the last updated date on the top. You should review this Privacy Policy regularly to ensure that you are familiar with any changes. You understand and accept that your continued use of the Website and Service after the effective date of the update will be deemed as your tacit acceptance of any updated privacy practices.


5.   Ship Anon as the Data Controller

For the purposes of this Privacy Policy, we are the data controller for personal data processed by us for our website visitors and Users. We can be contacted at Alternatively, you can also write to us at the following address:

Ship Anon
1035 holly court
Glenview, IL


6.   What personal data do we collect?

We believe in the principle of data minimization, which is why we only collect the personal data that is necessary for us to deliver our Service.

We collect Personal Data and Anonymous Data from you when you visit our Website, when you create a user account, when you contact us through the website or when you enter into a transaction for Smart Locker Purchase on the Website using your prepaid visa card.

Personal Data we collect may include your email address, payment card details, the content of your communication with us, and a photographic image taken at the time when the parcel is collected from our smart lockers. Anonymous Data is collected when you access our Website, and it cannot be used to identify you as an individual.

We collect the following personal data from you:

  • Account Holder Data. We collect your username and a valid email address from you at the time you create your user account on the Website;
  • Customer Support Data. When you send any support requests or inquiries to us through our contact page or via email we will collect your name, email address and the content of your message;
  • Transaction data. When you make a smart locker purchase, we may collect some   information about the transaction such as the size of locker selected by you, your selected location as well as payment data if you select to pay by prepaid visa card;
  • Anonymous Data Collected Automatically. We automatically collect some anonymous data about you through the use of cookies when you visit our Website, and when you interact with our ads. To learn more about how we use cookies, please visit our Cookie Policy.


7.   Why do we process your personal data?

We process your personal data for the following purposes:

  • Account Holder Data
    We process your personal data to create your User Account on the Website; to enable you to log into your User Account; to enable you to purchase smart lockers from your user account, and to send you all confidential notifications regarding your parcel including the OTP for unlocking your smart locker.Legal Basis of Processing
    The legal basis of our processing is the performance of our contract with you, as set out in Article 6(1)(b) of the General Data Protection Regulation.

    Retention Duration
    We will retain this personal data for the entire duration that your User Account is active on the Website. If your User Account is terminated, we will not retain your personal data for longer than necessary for our business or legal compliance purposes. The maximum duration for which we may keep your User Account data will not exceed one month from the date of your account termination.
  • Transaction Data
    We will use your transaction data to ensure that we bill you correctly for the smart locker/in-store collection service that is used for your parcel delivery and to address any disputes or issues arising with your transactions.Legal Basis of Processing
    The legal basis of our processing is our legitimate interest, which does not override your data rights as set out in Article 6(1)(f) of the General Data Protection Regulation.Data Retention Duration
    We will retain your transaction data until such time that your parcel has been collected from our smart locker. All transaction data is immediately expunged from our records after the parcel is collected. Please note, we are only able to expunge personal data that we collect directly from you. We are unable to expunge any personal data collected by our Business Partners directly from you, and such personal data will be governed by their own privacy policies.
  • Customer Support Data
    We will collect your name, email address, and the content of your message when you send us any support requests/inquiries by contacting us via email at or by using the contact form on the Website. We process this information to respond to your inquiries/requests and to correspond with you.Legal Basis of Processing
    The legal basis for our processing of this personal data is our legitimate interest, as provided in Article 6(1)(f) of the General Data Protection Regulation.Data Retention Duration
    We retain the personal data associated with your inquiry/support request for a maximum period of one month from the date of the last communication. We will remove all your support request data from our records after the lapse of the one month period unless we are required to keep this information on other lawful grounds.
  • Anonymous Data Collected Automatically
    We use this data to understand how our users use our Website, to improve our user experience, for web performance, and statistical analysis purposes.Legal Basis of Processing
    Our legal basis for processing such data is our legitimate interest, as set out in Article 6(1)(f) of the GDPR.Data Retention
    Each cookie is retained for a specified period of time. Please visit our Cookie Policy to learn more.


8.   Disclosing your personal data

We do not sell or rent your personal data to any third party. We only share your order number with our Business Partners who offer In-store collection service, and our Business Partners cannot identify you as an individual from this order number.

We may disclose your personal data only as described hereunder:

  • Company Employees
    Your personal data will be shared with our employees on a need to know basis to enable them to deliver our Website and Services to you.
  • Merger or Acquisition
    In the future, if we undergo a merger or acquisition, your personal data, such as the account holder data, transaction data, and customer support data, will form part of our business assets and may be transferred to the new entity. Please note that any transfer of your personal data as a result of a commercial transaction will not negatively impact your privacy rights as specified in this privacy policy.
  • Compliance Obligations
    If we are required to disclose your personal data to local and international government authorities, law enforcement bodies, courts of law, or other government agencies, we reserve the right to disclose this data for compliance with our legal and regulatory obligations, for asserting or defending our rights and interests.
  • Third-Party Services
    We may make use of third-party services during the course of our business operations, such as services to host our Website and software tools to manage our business and deliver our Services to you. Such third-party service providers may process your personal data on our behalf. Where we make use of any such third-party service providers, we will ensure that such third-party service providers uphold the highest data protection standards, such as EU-US Privacy Shield certification, to demonstrate their compliance. We will also enter into suitable Data Processing Agreements with such third-party processors in compliance with the General Data Protection Regulation.


9.   Third-party website links

Our Website may contain links to third-party Websites that are not owned or operated by us. Should you decide to click on any such third party links, you will be directed to such a third party’s Website. These third-party websites have their own Terms and Conditions and Privacy Policy. We encourage our Users to review the third-party website Terms and Privacy Policy prior to using such a Website or acquiring any services offered by them. We only provide such links for your convenience, and the presence of any third party links on our Website does not constitute an endorsement or recommendation of such third party Website.

We cannot be held responsible for any content made available by these third-party websites or their practices.


10.   Do Not Track (DNT)

We currently do not respond to DNT signals if our users have enabled them in their web browser.


11.   Transfer of data

We will transfer and process your personally identifiable information on computers and servers that are located in the United States of America and other parts of the world where the data protection laws may differ in the country where you are at the time of data processing. If you are currently in one of the member states in the European Economic Area (EEA), you understand and consent to your personal data being transferred outside of the EEA and processed in the United States of America. If you do not consent to such transfer of data outside the EEA, please refrain from using our Website and Service.


12.   Your Data Rights

Your rights relating to your personal data that we hold are as follows:

  • Right to access your personal data
    As a data subject, you have the right to obtain confirmation from the Company, whether any personal data concerning you is being processed. Where we are processing your personal data, you will also have the right to access such personal data and receive information regarding the purpose of processing, our retention periods for such personal data (the reasoning behind the set retention period), and the safeguards used by the Company to ensure the security of your personal data. You will also have the right to request rectification or erasure of your personal data or to restrict our processing, in the event we do not have any lawful basis for processing your personal data.We will not charge any fees for complying with your personal data access request unless we can demonstrate that your request is excessive in nature. A data access request can be made by an Account Holder by logging into their user account on the Website or by sending an email to Please note that we may request you to verify your identity before responding to your request.
  • Right to erasure of personal data
    In limited circumstances, you may have the right to request the erasure of your personal data, such as where you have a reason to believe that your personal data is being processed unlawfully or where the personal data is retained for longer than specified in our data retention policies. A request for the erasure of personal data may be sent by a user to
  • Right to data portability
    You shall have the right to receive the personal data concerning you in a machine-readable format. To exercise your right, please contact us at or alternatively log into your user account and make a request.
  • Right to withdraw consent
    You have the right to withdraw your consent from receiving any direct marketing material from us by clicking the “unsubscribe” button at the bottom of our marketing email or alternatively by contacting us with your request. Please note that any withdrawal of consent will not restrict us from sending you important transaction-related emails, such as notification of your parcel delivery.
  • Right to lodge a complaint
    If you are in the EEA and you believe that our processing of your personal data is infringing your rights as a data subject, you have the right to file a complaint with your local data protection authority.


13.   Storage and Security

The security of your personal data is important to us, and we are committed to maintaining the confidentiality of the information you provide us. We take all reasonable and commercially viable measures to protect your personal data. However, you acknowledge that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.


14.   Child Privacy

We do not knowingly collect any personal information from children who are under the age of thirteen. If you become aware of any information to suggest that a child has provided his/her personal information to us, please immediately contact us. We will investigate the matter and take appropriate action.


15.   Contact Us  

If you have any questions, comments, or inquiries regarding this Privacy Policy, please contact us at the contact information provided hereunder:


Business Address:  Ship Anon